01. WHAT IS AMORELIZ.COM?
Amoreliz.com is an online store for Women’s Luxury garments. We serve the needs of our Customers.
02. WHAT IS THE BENEFIT OF BUYING FROM AMORELIZ.COM?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for ourselves. Our endeavor is to ensure that you get the widest possible choice of top rated products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.
03. WHAT PRODUCTS DOES AMORELIZ.COM SELL?
We sell Garments of all the choices of Women and Girls across sections right from Lehenga, Tops, Pants, Cotton Dress Set. We manufacture the quality garments only. The items undergo a thorough check by our QA team before they are stocked.
04. WHAT’S THE MINIMUM ORDER VALUE REQUIRED TO PLACE AN ORDER?
To place an order, a minimum order value of Rs. 249 or more is required (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).
05. HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id as a confirmation of the order.
06. HOW DO I CHECK MY ORDER STATUS?
We will ship your package within 3-4 business days of receiving the order. We will also mail you the name of the courier company and the details of your order to your registered email address. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder.
07. IS IT SAFE TO USE MY CREDIT CARD ONLINE AT AMORELIZ.COM?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
08. WHAT IF AN ITEM IS OUT OF STOCK?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days.
09. ARE THERE ANY OTHER HIDDEN CHARGES LIKE OCTROI OR ENTRY TAX?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
10. HOW ARE THE PRODUCTS PACKAGED?
Each of the individual products are securely packaged. The Package is sealed well ensuring a safe delivery to your doorstep.
11. DO YOU DELIVER PRODUCTS OUTSIDE INDIA?
Currently we do not deliver to locations outside India.
12. IS IT MANDATORY TO REGISTER BEFORE PLACING AN ORDER?
Yes, it is mandatory to register before placing an order on amoreliz.com. You can create an account on amoreliz by entering your email ID and phone number. It is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.
13. HOW LONG WILL IT TAKE TO RECEIVE MY ORDERS?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.
14. CAN I SHIP DIFFERENT ITEMS IN MY ORDER TO DIFFERENT SHIPPING ADDRESSES?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
15. WHO PAYS FOR THE SHIPPING CHARGES?
We provide Free Shipping on all Orders above or equal to Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer). For Orders below Rs. 699 (with exclusions as above), shipping charges of Rs. 50 will apply. On select pincodes and/or on select products, we may apply additional shipping costs irrespective of the order value.
16. WHAT IS GST?
GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.
17. HOW GST AMOUNT IS CALCULATED OVER AND ABOVE THE DISCOUNTED PRICE?
GST is calculated on the basis of rates mentioned under GST laws for each category of product, customer location and the applicable discount on the product at the time of purchase.
GST over and above the discounted price is applicable on products with discount of 19% and above. Please refer to Terms of Use for full details. The GST collected on the discounted price is duly deposited with the respective GST Authorities having jurisdiction or adjusted as per the applicable GST Act and Rules
18. DO I HAVE TO PAY GST ON PURCHASE OF GIFT CERTIFICATE & GUARANTEED SAVINGS OFFER?
No. GST is not charged from customers on buying Gift Certificates and Guaranteed Savings Offer.
19. WILL MY GST AMOUNT BE REFUNDED ON ORDER CANCELLATION AND RETURNS?
Yes. GST amount collected will be returned to customer’s source method at the time of Cancellation and Returns.
20. WHAT TO DO IF GST AMOUNT ON PURCHASED PRODUCTS COMES OUT TO BE MORE THAN THE LIMIT DEFINED BY THE GOVT.?
We are ready to share all details of GST for your kind perusal and would happily return your money back in case we found any excessive amount being charged due to miscalculation.
21. WHAT HAPPENS IF I AM NOT AVAILABLE AT THE TIME OF DELIVERY?
Our delivery partners will attempt to deliver the package thrice before it is returned back to us. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
22. WHAT IS YOUR RETURN POLICY?
To view the Return Policy applicable for each product, please visit the product/combo page that you wish to purchase. The return window starts from the date of delivery of the product(s). Once the return window has expired, you may not be able to raise the return request for your order(s). We would advise you to check the return window before placing an order. For more details, click on Return Policy.
23WHAT OPTIONS DO I HAVE WHILE MAKING PAYMENT?
We accept payments by Paytm, debit or credit card, Net Banking and UPI.
